Privacy Policy

 

SGFamily Clinic (Chai Chee) Pte. Ltd.


UEN No. 202445725Z

Effective Date: 30 November 2024


Last Updated: 30 July 2025

 

1. Introduction

 

SGFamily Clinic (Chai Chee) Pte. Ltd. ("we," "us," "our," or "the Clinic") is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our clinic, use our services, or interact with our digital platforms including our mobile application and website.

 

By engaging our services or using our platforms, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

 

2. Information

 

We CollectWe collect various types of personal information necessary to provide comprehensive medical care and related services. The information we collect includes but is not limited to:

 

2.1 Personal Identification Information

• Title and full name

• Identification details (NRIC, FIN, Passport number, or other government-issued identification)

• SingPass and MyInfo data integration

• Date of birth and age

• Gender and marital status

• Nationality, race, and preferred language

• Photographs for identification purposes

 

2.2 Contact Information

• Mobile phone number and alternative phone numbers

• Email address and alternative email addresses

• Residential address including building name, unit number, postal code, city, and country

• Alternative or emergency contact addresses

• Preferred communication methods (SMS, email, phone, postal mail)

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2.3 Employment and Professional Information

• Employer company name and details•Occupation and job title

• Employee identification number

• Employment status

• Corporate insurance or healthcare scheme details

 

2.4 Medical Information

• Medical history and personal health records

• Family medical history

• Current medications and prescriptions

• Allergies and adverse drug reactions

• Medical alerts and special health conditions

• Laboratory test results and diagnostic reports

• Treatment records and clinical notes

• Vaccination records and immunization history

• Mental health information and assessments

• Referral information from other healthcare providers

• Insurance and healthcare scheme information

 

2.5 Financial and Insurance Information

• Payment methods and billing information

• Insurance provider details and policy numbers

• Corporate healthcare scheme information

• Pricing scheme preferences•Payment history and outstanding balances

 

2.6 Next of Kin and Emergency Contacts

• Names and contact details of emergency contacts

• Relationship to patient

• Alternative contact persons

 

2.7 Preferences and Consent Records

• Communication preferences

• Marketing consent status

• Appointment preferences

• Treatment preferences and care instructions

• Consent records for various medical procedures

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2.8 Technical Information

• Device information and unique device identifiers

• IP addresses and browser information

• Usage data and interaction patterns with our digital platforms

• Location data (when using our mobile application)

• Cookies and similar tracking technologies

 

3. How We Collect Information

 

We collect your personal information through various methods:

•Direct Collection: When you register as a patient, fill out forms, provide information during consultations, or communicate with us•Automatic Collection: Through our website, mobile application, and other digital platforms using cookies and similar technologies•Third Parties: From healthcare providers, insurance companies, employers, family members, or authorized representatives•Public Sources: From publicly available databases when necessary for verification purposes4. How We Use Your InformationWe use your personal information for the following purposes:4.1 Primary Healthcare Services•Providing medical consultations, treatments, and healthcare services•Maintaining accurate medical records and patient history•Coordinating care with other healthcare providers•Emergency medical situations and patient safety•Compliance with medical and legal requirements4.2 Administrative Purposes•Patient registration and account management•Appointment scheduling and management•Billing and payment processing•Insurance claims processing and verification•Quality assurance and service improvement4.3 Communication and Marketing•Sending appointment reminders and follow-up communications•Providing health-related information and educational materials•Marketing our services and health packages (with your consent)•Conducting patient satisfaction surveys•Sending promotional materials and special offers4.4 Legal and Regulatory Compliance•Complying with healthcare regulations and professional standards•Reporting to relevant authorities as required by law•Maintaining records for legal and audit purposes•Protecting our rights and interests4.5 Research and Development•Conducting medical research and clinical studies (with appropriate consent and anonymization)•Improving our services and developing new treatments•Statistical analysis and healthcare trend monitoring5. Information Sharing and DisclosureWe may share your personal information with third parties in the following circumstances:5.1 Healthcare Partners•Other healthcare providers involved in your care•Specialists, laboratories, and diagnostic centers•Hospitals and medical facilities•Healthcare networks and affiliated clinics5.2 Insurance and Corporate Partners•Insurance companies for claims processing and verification•Corporate healthcare scheme administrators•Third-party benefits administrators•Medical insurance networks5.3 Service Providers•IT service providers and cloud storage companies•Payment processors and financial institutions•Marketing agencies and communication platforms•Administrative and support service providers5.4 Marketing Affiliates•Healthcare-related marketing partners•Pharmaceutical companies for relevant health information•Health and wellness service providers•Medical equipment and device companies5.5 Legal Requirements•Government agencies and regulatory bodies as required by law•Law enforcement agencies when legally obligated•Courts and legal representatives in legal proceedings•Professional medical bodies and licensing authorities5.6 Business Transfers•In connection with mergers, acquisitions, or business transfers•To successors or assigns of our business operations6. Data Security and ProtectionWe implement appropriate technical and organizational measures to protect your personal information against unauthorized access, use, disclosure, alteration, or destruction. These measures include:•Encryption of sensitive data in transit and at rest•Access controls and user authentication systems•Regular security assessments and updates•Staff training on data protection and confidentiality•Secure disposal of physical and electronic records•Network security and firewall protection7. Data RetentionWe retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal requirements, and maintain medical records in accordance with professional standards. Generally:•Medical records are retained for a minimum of 6 years after the last treatment or as required by applicable laws•Financial records are retained for 5 years or as required for tax and accounting purposes•Marketing consent records are retained until withdrawn or for 2 years from last interaction8. Your Rights and ChoicesYou have the following rights regarding your personal information:8.1 Access and Correction•Request access to your personal information held by us•Request correction of inaccurate or incomplete information•Receive copies of your medical records (fees may apply)8.2 Marketing Communications•Automatic Opt-in: By engaging our services, you are automatically opted in to receive promotional materials and updates about our health packages and services via electronic transmission to your email address and mobile number•Opt-out: You may opt out of marketing communications at any time by writing to admin@sgfamilyclinic.com or following the unsubscribe instructions in our communications•Note that opting out of marketing communications will not affect essential service-related communications8.3 Data Portability•Request transfer of your medical records to another healthcare provider•Receive your personal information in a structured, commonly used format8.4 Withdrawal of Consent•Withdraw consent for specific uses of your information where consent is the basis for processing•Note that withdrawal may affect our ability to provide certain services9. Cookies and Online TrackingOur website and mobile application use cookies and similar technologies to:•Enhance user experience and functionality•Analyze usage patterns and improve our services•Provide personalized content and recommendations•Enable social media features and targeted advertisingYou can manage cookie preferences through your browser settings, though this may affect the functionality of our digital platforms.10. Third-Party LinksOur digital platforms may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.11. Children's PrivacyWe provide medical services to patients of all ages, including children under 18 years of age. When treating minors, we follow these practices:•For children under 18, we obtain appropriate consent from parents or legal guardians before collecting and processing personal information•We collect only the minimum personal information necessary to provide medical care to children•We may communicate directly with mature minors (typically 16 years and above) regarding their healthcare while keeping parents/guardians informed as appropriate•Parents or guardians have the right to access, correct, or request deletion of their child's personal information•We comply with all applicable laws regarding the treatment of minors and protection of children's privacyIf you are a parent or guardian and have questions about how we handle your child's personal information, please contact us using the details provided in Section 14.12. International Data TransfersYour personal information may be transferred to and processed in countries other than Singapore for the purposes outlined in this Privacy Policy. We ensure appropriate safeguards are in place to protect your information during such transfers.13. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes through our website, mobile application, or other communication channels.14. Contact InformationIf you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:SGFamily Clinic (Chai Chee) Pte. Ltd.
Email: admin@sgfamilyclinic.com
Address: 36 Chai Chee Avenue, #01-159, Singapore 461036
Phone: 6816 2136For data protection inquiries specifically, please mark your correspondence as "Data Protection Inquiry" for priority handling.15. Governing LawThis Privacy Policy is governed by the laws of Singapore, including but not limited to the Personal Data Protection Act 2012 (PDPA) and relevant healthcare regulations.By using our services or platforms, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our services or provide us with your personal information.